Course Frequently Asked Questions

Tiling Courses - Decorating Courses - Plastering Courses
DIY Courses - Bricklaying Courses


Q. Where do I find out dates & locations for courses ?

A. Please follow the link to the booking page


Q. What time do I need to be at the training centre?

A. The School doors open at 9.15am, unless otherwise stated when you book. Courses start at 9.30 promptly, so please be at the school in good time to be ready for a 9.30am start. Out of respect for all of our students, we will not delay the start of the course. Late arrivals may find that they miss vital tuition key to their ability to continue the course. If you find that you are going to be late please call us on 0161 956 3000. Finish time will be up to about 4.30pm, usually 4pm and is individually flexible dependent upon your progress and your other commitments. We have a flexible lunch from between 30 mins and 40 mins depending upon how you are progressing with the course. We will have two tea breaks of approximately 10 minutes each.

Q. How do I confirm my course booking?

A. After you completed your booking, you will of received two emails, one which is a receipt for your payment, the other, is from our booking system "BOOKWHEN" which will confirm all your details and have a link to your booking details. 

It will look something like this.......

Thank you for your booking.

Your booking reference is: Z4YXA

You can view your booking details using the link below:

Booking details:

STOCKPORT : Beginners DIY Tool Use 
The DIY School Stockport, Pear Mill, Stockport Road West, Bredbury, Stockport, SK6 2BP
 Monday, 18 January, 2016 (1 day)
   £120  - 
   John Smith  <This email address is being protected from spambots. You need JavaScript enabled to view it.>
     Phone number: 07734 1156978
     Address: The Falling Down House, Pothole Rd, Somewhere, Cheshire, SK47 7GH
     Security Code: none
     Voucher Code: none

Q. I've lost my Booking Confirmation Email ?

If you have lost your confirmation email, or have forgotten your booking password, please use the following link  to retrieve your booking information

Q. I've tried calling you but keep getting the automated answering service ?

Please leave a message if the telephone lines are busy, then we will call you back. We don't sit at a desk waiting for telephone calls, we are all out in the training centres with the students, that way you get the benefit of maximum one to one training. 

Q. I've purchased a Toolkit, when do I receive it ?

If you have chosen the option to purchase a toolkit with your course, then it will be available to pick up from the training centre when you attend your course. If you have purchased a toolkit separately, then it will be delivered to your address, usually within 3-5 days, so long as it is in stock.

Q. I've purchased a Groupon Voucher, how do I book ?

If you are booking with a Groupon or any other voucher, then please make sure you have followed the instructions or Fineprint, in the case of a Groupon Voucher.

Booking: Required online at Search for “Beginners DIY Hand & Power Tool Use” Course and select the “Add a discount code” and enter the discount code which is on your voucher (without this code, you will be charged the full price). Proceed with entering your contact details and enter the Security Code Groupon Code (be careful to type the codes correctly).

The top of the Groupon Voucher is where you will find your "Security Number" and the "Voucher number". If you are being requested to make a payment, then you have not entered the "promotional discount code" correctly and you will have to wait 2 hrs for the booking reservation to expire, until you can try again.


Q. How do I find you?

A. Directions to your chosen training centre can be found on the homepage. Please follow the "How to find us" link on the contact page, where you will find directions for Road, Rail and Bus.Click here for Directions

Q. Is there parking at the training centre ?

Stockport training centre has plenty of free parking, Birmingham has limited free parking spaces, but there is a car park opposite the centre where you can park for approximately £2.50 per day.

Q. What clothes do I need to bring?

A. Your clothes are likely to become heavily if not permanently soiled, so old clothes or workwear should be worn. Warm clothing should be worn during the Winter, as you can always remove items of clothing if you’re hot, but you can’t add them if you haven’t got them with you! We have very limited changing facilities at the school. Please do not bring unnecessary valuables as The DIY School cannot be held responsible for their loss. The DIY School is like a construction site in that nails etc may be on the floor and heavy things may be dropped. Safety footwear, or at very minimum, sturdy shoes should be worn that will offer you protection. We do not recommend the wearing of training shoes. 

IMPORTANT:- All Plastering students must bring a 2nd pair of shoes into which they can change in order to prevent plaster being spread around the complex at the end of the day. This will also help to keep your car clean!


Q. What tools do I need to bring?

A. We provide all the necessary tools and materials required for your course. Most students prefer to bring their own safety glasses and gloves. We will provide safety glasses & dusk masks where necessary. We can provide students with their own sets of safety glasses and masks for a fee of £5 per set. We do not recommend that contact lenses are worn as the area is dusty.
You can purchase a DIY School toolkit for each of the individual courses, either when you book a course or after your course with your DIY School discount code. Information will be sent to you after your course finishes.

Q. What is materials recycling & why do you charge for it?

A. Waste materials from your courses have to be segrated and disposed of in accordance with health & safety regulations. Any Gypsum based products are required to be seperated and removed by licencesd waste handlers who collect and recycle these products. We try to keep our course fees as low as possible, so we state the recycling charge separately, so if we can reduce this charge, we pass the savings onto our students. Currently the recycling charges range from £10 - £30 .


Q. Why do you add an additional charge to process the bookings?

A. We add a flat fee of £5 to every booking payment whether it be cash, cheque or online to cover bank transaction charges, as we incur varying costs to process cheques, pay in cash or process online payments.

Q. Can I get refreshments at the training centre?

A. We provide tea and coffee at no charge, however, we do ask if you could spare any loose change, to our chosen charity, which you will find details of at the training school. You can bring your own refreshments if you prefer, as we can provide hot water. We have a small seating area for you to take any breaks and have your lunch. You can purchase lunch from one of the local supermarkets, cafe's and sandwich shops nearby during your course, or bring your own. We do not offer any food heating facilities.



Q. I need to cancel my course, what should I do?

A. Please contact us us as soon as possible if you need to cancel you course. Please see our Terms and Conditionsfor details on refunds and re-booking.



Q. I need a Receipt?

A. We endeavour to keep the cost of our courses down by having an automated booking system, which generates either a Worldpay, Swipe or PayPal transaction receipt for your records. If you are claiming the course fees as training expenditure for your business, then the full company details are as follows:

Name & Registered Office:
The DIY School Training Ltd
19 Trinity Square
LL30 2RD
Company No. 11350718
VAT Number: 298 8331 46




General information about our Courses

Our courses assume that everybody is a beginner yet even those people who have some experience are amazed at the amount they learn with our training techniques helping them to improve existing skills whilst learning new ones and removing bad habits!

We only teach you skills that are in demand in the private and domestic construction or home improvement market and that we consider it reasonable that you can learn to a high standard in just 4 days. Our courses have enabled many people to set up new and successful business as a result of our approach.

Our courses are paced to optimise your ability to learn. Moving at a steady pace, our courses are set just right to ensure that you are able to take on the new information, practice and apply it without being overwhelmed or daunted, rushed or put off. It is our aim that you will eave each day on a positive note of achievement returning each day refreshed, positive and optimistic.

Read our customer success stories to see the exceptional results that our customers achieve within days of finishing our courses.